It is important to us that you maintain your privacy and that you trust us. As a result, we are very concerned about the security of your personal information. In this document, you will learn what information we maintain, discard, and how we store, use, and protect your personal information.
If we do not have your information, we cannot help you arrange and book the perfect travel trip and services. In this regard, we ask for personal information mainly to provide you with the requested travel activity or service and ensure you get the best service possible, or for other purposes for which you have given your consent, except where otherwise provided by law. We also use your data to improve our services.
Personal information is primarily collected when you provide it to us, through registration, completion of forms or e-mails, as part of an order for travel service, and similar situations in which you have chosen to provide the information to us. In addition, we collect information from the computer, phone, tablet, or another device you use to access our website, like IP address, the browser you’re using and your language settings, to make sure we give you a consistent user experience. We also use website analytic tools or other technologies like cookies to help us to give you the best possible service.
We collect the following personal details from you: • Information needed to make reservations, such as name and email address (at a minimum). We may also ask you for your phone number, zip code, passport, and visa information, depending on the policies of the places you wish to visit • Information about your nationality, interests, and special requests for food, accommodation, etc. • Identifiers such as user names and account numbers. • Billing Information such as credit card number, and billing address.
The information we collect from you helps us in a few different ways:
• We can design a trip tailored specifically to your interests. Your input helps us customize your tour to better suit your needs. • We can improve our website. Your feedback helps us make changes to our website so that it better meets your needs and expectations. • We can improve customer service. By knowing more about you, we can more effectively respond to any customer service requests or support needs you might have. We use the information you provide us for the following reasons: • To process transactions • To send newsletters (only if you've permitted us to do so) • In some cases, if required by law, we may need to share your information with governmental or other authorities. • Your privacy is important to us and we will never sell, exchange, transfer, or give your information to any other company without your consent.
Your personal information will not be passed on by us for use by third parties in any form whatsoever unless we have obtained your consent or are legally required to do so. We have procedures in place to prevent unauthorized access to, and the misuse of, personal data. We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using personal data on our servers. Only authorized personnel and your required service providers are permitted to access personal data in the course of their work.
Zamzam doesn’t take any responsibility for the protection of your data during your visit to these sites. Please note that if you share information about the person or people in your group with us, it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so and that they have read, understood, and accepted our privacy policy.
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