Your security and safety are always a priority for us here at the website. We offer a safe and secure way to book your accommodation and we're always concerned about your information falling into the wrong hands.
The hotels and transfers are just our affiliates. Their services are advertised by us, but in no way should you consider it a recommendation from our side. We ensure the highest quality of standards of services by these providers as mentioned by them, but still you should never take the advertisement of services by us as a recommendation from us. The hotels and you are responsible for all else.
All rates quoted are final, including taxes and service charges, with the exception of city taxes, resort fees, or other hotel-specific charges to be paid directly by the guests upon arrival. You must pay invoices in the same currency in which they are issued. Unless explicitly stated, we do not allow for settlements to be made in any other currency. If you wish to settle invoices in a different currency, you may do so only at our discretion and at an exchange rate determined by us.
It is a guarantee that you get the best competitive rates for your budget on our website. You can compare the rates at any time but we can bet that you are able to find so many luxurious services at such reasonable rates anywhere else
At Zamzam, we make it easy for you to cancel your booking. We have a policy of providing the best services and comfort to all our clients and customers. After you receive the confirmation e-mail from us, you agree to the provider's terms and conditions. Some of our providers offer cancellation policies and you can cancel your booking at any time according to their rules and regulations, with their deduction policies in mind.
Zamzam is only responsible for the fulfillment and remedy of the damages that are incurred due to negligence in the rendering of services. We don't take any responsibility on the behalf of the provider.
In the event that a dispute arises while you're using our site or service, or after you've stopped using it, any resulting disagreements will be submitted to arbitration. Both parties will appoint one arbitrator each and the arbitration will take place in Saudi Arabia. All proceedings will be conducted in Arabic and will follow Saudi Arabian procedures, rules, and regulations.
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